Last updated: October 4, 2026
Using this website and our services
By using this website, you agree to these terms and applicable Canadian laws. You must be legally able to enter into a contract to place an order. You agree to provide accurate information, protect your account credentials, and use any service only for lawful personal purposes and in accordance with the rights and restrictions that apply to content in your location.
Service availability, compatible devices, channel line-ups, and features may vary and can change. We do not guarantee uninterrupted access to any specific third-party channel, program, or event. Nothing in these terms limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.
Plans, CAD pricing, and payment
Prices displayed on the Canadian site are in Canadian dollars (CAD) unless clearly stated otherwise. The plan price, subscription period, any applicable taxes, and total amount payable will be confirmed before you authorize payment. Taxes are added where required and shown before purchase. A monthly price or monthly equivalent does not by itself create an automatic recurring charge; renewal terms must be disclosed and agreed to at the time of ordering.
Payment instructions are provided during the order process. Do not send bank passwords, one-time security codes, or full card details through WhatsApp. You are responsible for confirming that the payment amount and recipient match the order information before authorizing a transfer.
30-day satisfaction refund policy
Our advertised 30-day satisfaction guarantee allows you to request a full refund within 30 days of purchase if you are not satisfied. Contact support with your order details within that period. We aim to process an eligible refund within 24 hours; the time for funds to appear may depend on the payment provider or financial institution.
This guarantee does not reduce rights you may have under applicable provincial or territorial consumer protection legislation. Any legally required refund or remedy will be provided regardless of the guarantee's terms.
Trials, cancellation, and changes
Trial access, when offered, is subject to availability and the details confirmed by support. Unless an order expressly states otherwise, a trial does not automatically become a paid subscription. You may ask support to cancel a future renewal; cancellation does not remove any rights to a refund described above or provided by law.
We may update these terms to reflect changes to our service or legal requirements. The current version and its update date will be posted on this page. Material changes will not retroactively remove rights associated with an order already placed.
Contact and complaints
For questions about an order, a cancellation, or a refund, contact FidoStream support on WhatsApp. If you have a consumer complaint, you may also contact the consumer protection office in your province or territory.