Last updated: October 4, 2026
Information we collect
We collect information you choose to provide when you ask a question, request a trial, or place an order. This may include your name, phone number, email address, selected plan, payment or transaction confirmation details, and messages you send to our support team. We do not ask you to send passwords for your bank account or full payment-card numbers through chat.
Our hosting and security services may process basic technical data such as IP address, browser and device information, requested pages, and timestamps to deliver the site, prevent abuse, and diagnose errors. This site may use essential storage or similar technologies required for security and operation. If analytics or advertising tools are introduced, we will update this policy and provide any notices or consent options required by applicable law.
How we use information
- To respond to enquiries and provide customer support;
- To process and administer requested subscriptions, trials, payments, renewals, and refunds;
- To secure, maintain, and improve the website and services;
- To meet legal, tax, accounting, and record-keeping obligations; and
- To send service-related communications. We will obtain consent for promotional messages where required, and you may ask us to stop sending them.
Consent, service providers, and storage
We handle personal information in accordance with applicable Canadian privacy requirements, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. We rely on your consent and other permitted legal grounds, as applicable, to collect and use personal information. You may withdraw consent for future optional uses, subject to legal or contractual limits. We may share only the information needed with service providers that help host the site, communicate with customers, process payments, or protect the service. Those providers may process information outside your province or Canada, where it may be subject to local laws.
We retain personal information only as long as reasonably needed for the purposes above and applicable legal obligations, then securely delete or de-identify it. We use reasonable administrative, technical, and physical safeguards; however, no internet transmission or storage method can be guaranteed completely secure.
Your choices and access requests
Subject to applicable law, you may request access to or correction of personal information we hold about you, ask questions about our practices, or withdraw consent. We may need to verify your identity before acting on a request. Certain information may need to be retained where the law requires it or where it is needed to resolve a transaction or dispute.
Children and third-party services
Our website and services are not directed to children under 13, and we do not knowingly collect their personal information. Our site may link to third-party platforms such as WhatsApp. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing information with them.
Contact us
For privacy questions or an access or correction request, contact FidoStream through WhatsApp support. We will direct your request to the person responsible for privacy matters.